Refund policy

We hope that you will be satisfied with our products. However, if for any reason, you are unhappy with your order, you can return the product(s) for a full refund (except international shipping costs) or an exchange (subject to stock availability) within 14 days of receipt.

To organise the return, as well as exchange and/or refund, kindly email us at minh@minhluongjewellery.com for instructions and/or to make sure we put aside the product that you wish to exchange for.

The goods need to be returned in original condition. They may of course be unpacked to be examined but please be careful with their packaging, which should be returned along with the goods and potential goodies accompanying them. Kindly note that the customer is responsible for ensuring the goods are returned in the same condition as they were shipped to them. In any case, please clearly mark the package as “returned goods” when shipping it back to us.

If you wish to exchange an international order, please note we will charge you again the costs for the shipping.